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Members’ White Papers
| Ericsson – Keeping the customer service experience promise |
| Ericsson Review USP – 2008 “Ericsson’s User Service Performance Framework” |
| FROST & SULLIVAN white paper: How OSS ensures seamless customer experience |
| FROST & SULLIVAN white paper: Managing Service Assurance from the Customers Perspective |
| Nokia Siemens Networks – Customer Experience Management |
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Etis information
ETIS News
- ETIS Community Gathering 2013 - Save the date! May 15, 2013
- Information Security WG Meeting Summary April 29, 2013
- BI&DW Working Group Meeting Summary March 26, 2013
- Customer Self-Service WG Meeting Summary March 22, 2013
Etis Channel
Member Tweets
tmforumorg: Certified Concept-to-Cash Solutions: Standards-Based Deployments for Faster Realization of Business Benefits: http://t.co/kGG2VykPp5
3 days ago
DigitalAgendaEU: RT @OISPG: Presenting the actions envisaged in a Dublin Declaration! #OI2Dublin, #BrorSalmelin, #MartinCurley http://t.co/tAZnPiB6c7
3 days ago
tmforumorg: Rackspace CIO Steve Mills shares his thoughts on the cloud with TM Forum's David Pringle in this Keynote Interview. http://t.co/7yIfMLWuYe
3 days agoTrendMicro: Miss @rik_ferguson's @TrendMicro security video at the @itcork #TechSummit? Here it is: http://t.co/W1MAzkrCzC
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